Privacy Policy

Last updated: 16.12.2025

Shane Poole Photography is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, including through Pixieset galleries, purchases, and enquiries.

1. Who We Are

Business Name: Shane Poole Photography
Email: bookings@shanepoole.co.uk

For the purposes of UK data protection law, Shane Poole Photography is the data controller.

2. What Personal Data We Collect

We may collect and process the following information:

• Name

• Email address

• Billing and payment details (processed securely by third-party providers)

• Order history and purchase details

• IP address and device information

• Download activity (for digital delivery verification)

• Communication records (emails or messages you send us)

We do not store full payment card details.

3. How We Collect Your Data

Your data is collected when you:

• Access or use Pixieset galleries

• Purchase digital products or services

• Download digital files

• Contact us via email or online forms

• Interact with our website or Pixieset platform

Pixieset may also collect technical data such as cookies and usage information on our behalf.

4. How We Use Your Data

We use your data to:

• Deliver digital products and services

• Process and manage orders

• Communicate with you regarding your purchase

• Provide customer support

• Prevent fraud and handle payment disputes

• Meet legal and accounting obligations

We will never sell your personal data to third parties.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil your purchase

• Legitimate interests – to operate our business and protect against fraud

• Legal obligation – for accounting and tax purposes

• Consent – where required (e.g. marketing emails)

6. Digital Downloads & Verification

For digital products, we may retain:

• Proof of delivery

• Download logs

• IP address and timestamps

This information is used solely to verify fulfilment and to protect against fraudulent disputes or chargebacks.

7. Third-Party Services

We use trusted third-party providers to operate our business, including:

• Pixieset (gallery hosting, digital delivery, store)

• Payment processors such as Stripe or PayPal

• Email services for communication

These providers process data securely and in accordance with their own privacy policies and GDPR requirements.

8. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal data from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

Data is stored only for as long as necessary to fulfil its purpose or meet legal requirements.

9. Your Data Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where legally permitted)

• Object to or restrict processing

• Request data portability

To exercise any of these rights, please contact us at bookings@shanepoole.co.uk.

10. Marketing Communications

We may contact you regarding:

• Your order

• Customer service queries

We will only send marketing communications where you have consented, and you can unsubscribe at any time.

11. Cookies

Pixieset and associated services may use cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Shane Poole Photography
📧 bookings@shanepoole.co.uk